Child Contact & Family Mediation

Supported Child Contact

The aim of supported contact is to provide a safe, friendly and neutral place for children to spend time with parents, siblings and extended family from whom they have been separated.

We provide a comfortable and welcoming environment for this to happen. Our contact rooms are equipped with age-appropriate toys, games and activities to encourage interaction between children and families.

Families will have access to a kitchen where they are able to prepare snacks and light refreshments for their children and themselves.

Supported contact is offered on a room-only basis with the support of our contact facilitators.


The cost of a session is £30 per hour.

Concessions are available for clients in receipt of JSA or Income Support providing a recent (3 months) award notice is seen as evidence.

Hand-Over For Contact

For many reasons, parents/carers do not always want to be in contact with each other while children are handed over for contact.

We are able to facilitate the exchange of a child, or children without parents having to meet face to face. The cost of handover is from £15 depending on the arrangements that need to be made.

Family Mediation

Family mediation is a confidential process in which the mediator acts as a neutral third party, supporting parents, and sometimes including children, through family change and disruption, particularly where it has occurred as a result of separation or divorce. The aim of mediation is to help families to find solutions to family difficulties and support children and parents to rebuild relationships.  A family mediator can help families to communicate better and to make their own arrangements for the future, for their children.

If requested, family mediation sessions can be provided. The cost for of sessions is charged on a sliding scale according to individual or family income.

If you feel that The Cassel Centre could help you or your client, please get in touch: our dedicated team of professional staff are ready to help.

To Make a Referral:

The Cassel Centre accepts referrals from individuals, professionals and solicitors.

Please download and complete the referral form  and email it to us, or send by post to:

Child Contact Centre Manager,
The CASSEL Centre,
4 Waldram Park Road,
London, SE23 2PN.